At XY PET SUPPLIES SDN. BHD. 202601026356 (1688452-X), we understand that plans can change. If you need to cancel your order, please review the following policy:
1. Cancellation Timeframe
Standard Window: Orders can be cancelled within 24 hours of purchase for a full refund.
Processing Limit: After 24 hours, cancellations may not be possible if the order has already been processed or shipped.
2. How to Request a Cancellation
To request a cancellation, please follow these steps:
Contact our customer service team immediately with your Order Number.
Our support team will verify the status of your order and confirm if it is eligible for cancellation.
3. Refund Processing
Approved Cancellations: Once your cancellation is approved, a refund will be issued to your original payment method.
Timeline: Please allow 7–14 business days for the refund to be processed and reflected in your account.
For any further assistance regarding your cancellation, please reach out to us:
📧 Email: xypetsupplies@outlook.com
🏢 Address: 2B, JALAN JAMBU 2, TAMAN KOTA MASAI, 81700 PASIR GUDANG JOHOR
🌐 Website: https://xypetsupplies.com/contact-us/